Return and refund policy

At Vela Christian Girl, we want you to love your purchase! If you're not completely satisfied, we're here to help. Below you'll find our return and refund policy, which outlines our process for returns and exchanges.

1. Returns

We accept returns on most items within 30 days of the date you received your order. To qualify for a return, the following conditions must be met:

  • The item must be unused, in the same condition that you received it, and in its original packaging.

  • You must have a proof of purchase (order number or receipt).

  • The item is not a final sale or non-returnable item (see below for exclusions).

2. Non-Returnable Items

Some items are non-returnable and cannot be refunded or exchanged. These items include:

  • Gift cards

  • Personalized or custom-made items

  • Intimate wear or hygiene products (if applicable)

If you're unsure whether your item is returnable, feel free to contact us for clarification.

3. Refunds

Once your return is received and inspected, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method. Please note that:

  • Refunds can take up to 7-10 business days to process, depending on your bank or payment provider.

  • If you paid by credit card, the refund will be applied to the original card.

4. Exchanges

If you'd like to exchange an item for a different size, color, or style, please follow our return process and place a new order for the desired item. We do not offer direct exchanges at this time.

5. Shipping Costs

  • The customer is responsible for return shipping costs, unless the item is defective or incorrect.

  • Original shipping fees are non-refundable.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Your Contact Email] with photos of the damage or defect. We will arrange a return and issue a full refund or send a replacement at no extra cost.

7. How to Return an Item

To return an item, please follow these steps:

  1. Contact us at [Your Contact Email] or visit our Contact Us page on the website to request a return authorization.

  2. Once approved, you will receive instructions on how to return the item, including the return address.

  3. Securely pack the item(s) in their original packaging and include your proof of purchase.

  4. Ship the return item(s) to the address provided.

8. Contact Us

If you have any questions or need further assistance with your return or refund, please reach out to us at:

  • Email: [Your Contact Email]

  • Phone: [Your Phone Number] (if applicable)

  • Address: [Your Business Address] (if applicable)

Thank you for shopping with Vela Christian Girl! We value your business and strive to ensure you have the best shopping experience possible.