Shipping Policy

At Vela Christian Girl, we are committed to ensuring that your order arrives safely and as quickly as possible. Below are the details regarding our shipping practices.

1. Processing Time

  • Order Processing: All orders are processed within 1–2 business days (excluding weekends and holidays) after payment is received and cleared.

  • You will receive an email with tracking information once your order has been shipped. Please note that processing time does not include weekends or public holidays, and shipping times may vary depending on the destination.

2. Shipping Methods and Costs

We offer several shipping options to suit your needs:

  • Standard Shipping: Estimated delivery time is 5-7 business days.

  • Expedited Shipping: Estimated delivery time is 2-4 business days.

  • Express Shipping: Estimated delivery time is 1-2 business days.

Shipping costs are calculated based on your order size, weight, and shipping destination. Shipping charges will be displayed at checkout before you complete your order.

3. Shipping Destinations

We currently offer shipping to the following locations:

  • Domestic (within [Your Country])

  • International: We ship to select international locations. International shipping times and costs vary by country, and additional customs duties or taxes may apply. These fees are the responsibility of the customer.

If you are located outside of our current shipping destinations, please contact us at [Your Contact Email], and we will do our best to accommodate your request.

4. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through the carrier’s website.

Please allow up to 24–48 hours for tracking information to update in the carrier’s system. If you experience any issues with tracking or delivery, please contact us at [Your Contact Email].

5. Shipping Delays

While we strive to ensure timely delivery, there may be occasional delays due to factors such as weather, customs processing, or carrier issues. We cannot be held responsible for delays caused by third-party shipping carriers or circumstances beyond our control.

If your order is delayed, please check your tracking information for updates. If you need assistance or have any concerns about your shipment, please contact us, and we will do our best to help resolve the issue.

6. Shipping Errors or Issues

We take great care to ensure that your order is shipped correctly, but if there is an error with your shipment (e.g., wrong item, missing item), please contact us immediately at [Your Contact Email], and we will resolve the issue as quickly as possible.

  • Damaged Items: If you receive a damaged item, please notify us within 7 days of receiving your order. You may be required to provide photos of the damage, and we will arrange for a replacement or a full refund, depending on the situation.

7. Lost or Stolen Packages

Once a package is marked as "delivered" by the carrier, we are no longer responsible for any lost or stolen items. Please ensure your shipping address is secure, and consider using a shipping method that requires a signature upon delivery.

If you believe your package is lost or stolen, please contact the shipping carrier directly. If you need assistance, feel free to reach out to us at [Your Contact Email], and we will do our best to assist you.

8. Customs, Duties, and Taxes (for International Orders)

For international shipments, please note that your package may be subject to customs duties, taxes, or other fees. These charges are the responsibility of the recipient and are not included in the shipping cost.

Customs policies vary by country, so we recommend contacting your local customs office for more information. Vela Christian Girl is not responsible for any customs fees or delays caused by customs processing.

9. Address Accuracy

Please ensure that your shipping address is correct and complete. We are not responsible for delays or issues caused by incorrect or incomplete shipping addresses provided by the customer. If you realize you've made an error in your shipping address, please contact us immediately at [Your Contact Email] to update it before your order is processed.

10. Free Shipping

From time to time, we may offer free shipping promotions on specific orders or within certain regions. Terms and conditions for these promotions will be outlined at checkout, and free shipping is typically subject to a minimum order amount.

11. Contact Us

If you have any questions or concerns about your order or our shipping policy, please don’t hesitate to contact us. We are happy to help!

  • Email: [Your Contact Email]

  • Phone: [Your Phone Number] (if applicable)

  • Address: [Your Business Address] (if applicable)

Thank you for shopping with Vela Christian Girl. We appreciate your business and are here to make your shopping experience as smooth and enjoyable as possible.